RETURN & EXCHANGE POLICY

At Bano Ki Gali, we strive to provide a seamless and convenient shopping experience. Once an order has been delivered, customers have the right to exchange the product within 3 days of receiving it, provided that it has not been used and the packaging remains unopened and undamaged. To initiate a return or exchange, please contact us via call ) or email.

Conditions for Exchange: If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on our website or through Customer Care. The return request must be submitted within 7 days from the date of delivery.

The product must be in its original, undamaged packaging (carefully opened packages will not be considered damaged).

The product received must not match the original order.
The customer is responsible for paying the shipping charges for the exchange.

Valid Reasons to Return an Item:

• The delivered product is damaged (physically destroyed or broken) or defective.
• The delivered product is incomplete (missing items).
  
• The delivered product is incorrect (wrong product, size, or color).
  
• The delivered product does not fit (size issue).
  
• Customers must record a video before opening the parcel to serve as proof of the item's condition.

Return Policy: Products can be returned within 3 days of receiving them, provided they have not been used.

Please note:

The minimum processing time for returns or exchanges is 15 working days.
In the case of a refund, shipping and handling charges will not be refunded.

Refund Policy: Bano Ki Gali does not offer refunds at this time.